Decades of debt collection experience
As much as we care about maintaining the customer relationship, we are primarily a debt collection agency that focuses on the successful recovery of your receivables! Because only paying customers are worth keeping. Our team has decades of debt collection experience and ensures the highest quality standards during the debt collection procedure, from pre-trial dunning to judicial debt collection and the out-of-court stages after that to the long-term monitoring of your titled claims!
Customer experience for improved recovery rates
A positive customer experience involves more than just a friendly customer approach. We optimise usability and conversion through easy-to-understand communication, simple online features and by offering numerous payment methods. Instead of online/mobile first, we segment your customers with the aid of multichannel technologies according to their individual channel preferences and therefore offer each customer the customer journey that is best for them. We personalise all messaging on the basis of external data sources, additional context information supplied by you, our own analysis and machine learning. We therefore contact each customer in the way that suits them best. This guarantees successful recovery!
Minimized effort through modern tools
We understand that debt collection means increased bureaucracy for you. That is why we deploy collaboration tools to streamline the communication between you and ourselves. With knowledge management systems, we ensure that we ask you each question only once. Via our client portal, all of our processes are transparent to you; you can access each individual case and enjoy maximum freedom when it comes to running your own analyses. The fun way to deal with debt recovery