Omni-channel debt collection
Open and convincing communication is one of the most important factors for a successful customer dialogue, even more so if you are communicating with customers not only via one channel but offer them the channel mix that is best for them.
Customers expect us to stay on top of things at all times, even if they receive an email from us, respond to this via Messenger, then follow up by calling us and ultimately ask for a confirmation via text message.
If a customer uses several channels in the course of their dialogue with us, we provide a comprehensive omni-channel experience with the appropriate technology. This offers the customers maximum transparency at all times throughout the process and enables our team to provide them with the optimum support.