We help secure customer loyalty!

The recipe for your success

In order to recover as many receivables as possible whilst also retaining your valuable customers, we have reinterpreted the entire debt collection process from a sales- and marketing perspective!

We are the first company to consistently combine the strengths of a traditional debt collection service with proven methods of multichannel dialogue marketing.

Of course, as befits a debt collection service fintech, we do this highly individualised and effectively with the aid of targeting technologies and artificial intelligence!

The troy experience

We are the first debt collection service provider to optimise the customer experience and to focus on dispelling any sense of shame, for example.

We offer your customers a dialogue that is on par with your customer care quality standards and thus allows a seamless continuation of the customer relationship.

With us, you have the chance to concentrate fully on the process that is best from a liquidity perspective without having to worry about whether you might lose customers by employing a debt collection service.

Omni-channel debt collection

Open and convincing communication is one of the most important factors for a successful customer dialogue, even more so if you are communicating with customers not only via one channel but offer them the channel mix that is best for them.

Customers expect us to stay on top of things at all times, even if they receive an email from us, respond to this via Messenger, then follow up by calling us and ultimately ask for a confirmation via text message.

If a customer uses several channels in the course of their dialogue with us, we provide a comprehensive omni-channel experience with the appropriate technology. This offers the customers maximum transparency at all times throughout the process and enables our team to provide them with the optimum support.

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